MANAGED E-COMMERCE OPS SERVICE
Focus on the brand.
We run the operations.
Ecommerce ops is a real function. When it's run loosely, it costs you in thin margins, dead stock, and numbers you can't trust. Inventory counts, variance investigation, PO reconciliation, COGS, supplier coordination must run on daily, weekly, and monthly cadences. We own that function. End to end.
BEFORE
catalog_FINAL_v3_USE_THIS_ONE.xlsx
ABCDE
Product IDNameCategoryPriceStatus
TSHRT-001Classic Tee#REF!$24ASK JOHN
jkt002puffer jacket BLACKOuterwear#VALUE!
DRSS-001which dress??DUPLICATE?$78Draft
PNTS-002Cargo PantsBottomssee sheet 2
SWTR-001Chunky Knit#REF!$55fix later
HODI-003hoodie (which one)Tops$42
catalog_v2FINALFINAL_USE_THISarchive
AFTER
Shopify · Products
ProductCategorySKUsPriceStatus
Classic Tee Tops4$24.00 Active
Puffer Jacket Outerwear3$89.00 Active
Wrap Dress Dresses6$78.00 Draft
Cargo Pants Bottoms5$62.00 Active
Chunky Knit Knitwear2$55.00 Archived
Zip Hoodie Tops3$42.00 Active
↻ Last synced 2 min ago · 142 products
BEFORE
Stock_Check_Monday_REAL.xlsx
ABCDE
ProductIn StockReservedAvailableNotes
Wrap Dress42?? or 2410#REF!check WH
Puffer Jacket17idk#VALUE!sold some?
Classic Tee78532Mike updated
Cargo Pants334 or 34318316two versions?
Zip Hoodie41324see WH B
Chunky Knit#REF!0#REF!fix later
Stock_MonStock_TueOLD DO NOT USEWH B
AFTER
Shopify · Inventory
ProductStockReservedAvailableStatus
Classic Tee 78532753 Healthy
Cargo Pants 33418316 Healthy
Zip Hoodie 41324389 Healthy
Wrap Dress 421032 Low Stock
Puffer Jacket 17512 Low Stock
Chunky Knit 2190219 Healthy
⚠ 2 items below threshold POs auto-drafted
BEFORE
Forecast_Q4_guesses.xlsx
ABCDE
ProductLast MonthNext GuessOrder?Who decides
Wrap Dress180maybe 200?YES URGENTSarah
Puffer Jacket90100 or 50 idkASAP!!!ask Mike
Classic Tee340~350probably fine
Zip Hoodie#REF!#REF!broken formulafix later
Cargo Pants150~180ask Mike
Chunky Knit6070 maybe?
ForecastQ3 (old)Mike's versionDO NOT TOUCH
AFTER
Forecast Dashboard
ProductTrendDays LeftAvg/DayAction
Wrap Dress
5d ⚠8/day Order Now
Puffer Jacket
3d ⚠5/day Order Now
Zip Hoodie
45d9/day Order Soon
Cargo Pants
55d6/day On Track
Classic Tee
65d12/day On Track
Chunky Knit
73d3/day On Track
⚠ 2 POs auto-drafted · Restock alerts sent
BEFORE
📧
WhatsApp + Email + Sheets
ABCDE
SupplierItemsConfirmed?ETAStatus
Sunrise TextilesWrap Dress ×200WhatsApp??Jan 28 or Feb?check email
Atlas Mfg.Puffer ×150NO REPLYFeb 3 (maybe)Sent
Bolt Denim Co.Cargo ×300✓ emailJan 19ask warehouse
Sunrise TextilesClassic Tee – how many?#REF!see Jan sheet
Atlas Mfg.Zip Hoodie ×250in notebookFeb 10
Bolt Denim Co.Chunky ×100maybe confirmed
POs JanPOs DecWhatsApp logEmails paste
AFTER
PO Tracker
PO #SupplierItemsTotalStatus
PO-041Sunrise TextilesWrap Dress ×200$4,800 Confirmed
PO-040Atlas Mfg.Puffer Jacket ×150$9,750 Sent
PO-039Sunrise TextilesClassic Tee ×500$6,250 Received
PO-038Bolt Denim Co.Cargo Pants ×300$11,400 Received
PO-037Atlas Mfg.Zip Hoodie ×250$7,500 Sent
PO-036Bolt Denim Co.Chunky Knit ×100$3,200 Confirmed
✓ PDFs sent · Suppliers notified automatically
BEFORE
📦
Warehouse_Count_DAVE.xlsx + clipboard notes
ABCDE
ProductBinManual CountLast CountedBy
Classic Tee / WhiteA3? or A4785 or 783Mon morningDave
Cargo Pants / BlueC7334last weekSarah
Wrap Dress / Purple?? can't find42 or 243 days agorecount?
Puffer Jacket / BlackB217 (damaged 3)Yesterdaycheck notes
Zip Hoodie / BlackA9413TodayMike
Chunky Knit / Greymoved from D1219not sure
WH CountDave's notesOld CountDamaged
AFTER
Warehouse Dashboard
ProductBinQtyConditionStatus
Classic Tee / White A-03785Good Verified
Cargo Pants / Blue C-07334Good Verified
Zip Hoodie / Black A-09413Good Verified
Wrap Dress / Purple B-0542Good Recount
Puffer Jacket / Black B-02143 damaged Flag
Chunky Knit / Grey D-01219Good Verified
↻ Live sync · 3 damaged items flagged for review
BEFORE
COGS_Finance_v2_FINAL.xlsx
ABCDE
ProductUnit CostUnits SoldTotal COGSMargin
Classic Tee$8 or $9.50??740#REF!ask finance
Puffer Jacket$38idk – check WH#VALUE!wrong formula
Wrap Dress$22148=D4*C4 (broken)#REF!
Cargo Pants$18$21282two cost versions
Zip Hoodie$16389$6,224?check again
Chunky Knit$24#REF!#VALUE!
COGS JanCOGS DecFinance copyDO NOT EDIT
AFTER
COGS Dashboard
ProductUnit CostUnits SoldTotal COGSMargin %
Classic Tee $9.50740$7,030 60.4%
Cargo Pants $21.00282$5,922 66.1%
Zip Hoodie $16.00389$6,224 61.9%
Wrap Dress $22.00148$3,256 71.8%
Puffer Jacket $38.00133$5,054 57.3%
Chunky Knit $24.0081$1,944 56.4%
↻ Auto-calculated from live sales + verified unit costs
BEFORE
Suppliers_contacts_2022.xlsx + emails
ABCDE
SupplierContactLead TimeMOQTerms
Sunrise Textilesraj@… (old email?)30 or 45 days20030 net (check)
Atlas Mfg.LEFT COMPANY21 days50? 100?ask Mike
Bolt Denim Co.james@bolt…14 days100Net 60
Korea KnitsWeChat only#REF!unknownwire transfer?
Mumbai Millssee email chain60 days500COD I think
EcoFabrics Ltdhello@eco…varies150
SuppliersOld contactsEmail threadsWeChat
AFTER
Supplier Directory
SupplierContactLead TimeMOQStatus
Sunrise Textiles raj@sunrise.com30 days200 units Active
Atlas Mfg. sales@atlas.com21 days100 units Active
Bolt Denim Co. james@bolt.com14 days100 units Active
Korea Knits kr.knits@gmail.com35 days200 units Verify
Mumbai Mills orders@mumbai.com60 days500 units Long Lead
EcoFabrics Ltd hello@ecofabrics.com28 days150 units Active
✓ 6 suppliers verified · Lead times mapped to PO system
BEFORE
Stock updates · 5 admin tabs open
ABCDE
ChannelSKUListed StockActual?Last Update
Amazon FBAMRN-CRW-BLK72SOLD OUT3 days ago
Shopify (DTC)MRN-CRW-BLK7268? 70?manual sync
WholesaleMRN-CRW-BLKUNKNOWNask Mikenever
FaireLNN-WHT-M54backorder?1 week ago
TikTok ShopCNV-CAP-ECR#N/Alisting suppressedunknown
eBaymultiple SKUsstale?
ShopifyAmazon SCFaireWholesaleTikTok
AFTER
Channel Sync · All Live
SKUShopifyAmazonWholesaleStatus
Merino Crew · Black 7240120 In sync
Linen Shirt · White 543080 In sync
Canvas Cap · Ecru 542440 In sync
Wool Blend · Navy 96048 DTC only
Classic Tote · Natural 782032 In sync
Chunky Knit · Stone 46150 Capped
✓ 5 channels live · Last sync 30s ago · 0 overselling events today
Built for Scaling Shopify Brands
You've outgrown spreadsheets
Your ops live in a Google Sheet called inventory_FINAL_v4.xlsx. Someone updates it when they remember. Half the SKUs are out of date.
You can't justify an ops hire yet
A proper inventory planner or ops manager runs $80-120K fully loaded. At your revenue, it's too much fixed cost for too narrow a scope.
You are doing ops work at 11pm
You started this brand to build something. Now you're approving POs after the kids are in bed, chasing a supplier for lead time updates.
Seven operational disciplines.
One managed service.
Each one is a tracked system, not a task. Every action logged, every data point reconciled, every exception flagged. Your team stops holding it together.
01
Inventory Management
Know exactly what you have, where it is, and what it's worth, in real time.
Multi-location sync
Shopify, 3PL, and physical locations reconciled daily. Discrepancies flagged automatically.
Live SKU thresholds
Reorder and max alerts set per product, based on real velocity and lead time.
Cycle counts
Rotating partial counts catch variances in weeks, not the once-a-year scramble.
Month-end counts
Full inventory counts on a monthly cadence. Feeds clean month-end close and accurate COGS.
Return-to-stock workflows
Returns logged, inspected, and graded. Sent back to sellable stock or flagged for liquidation.
Adjustments & transfers
Marketing samples, Amazon FBA transfers, pop-up allocations, every movement logged so stock stays accurate.
Outcome Numbers you can trust. You reorder on real data, catch dead stock early, close the month without a fire drill. That's freed cash, protected margin, and hours back every week.
Inventory · Multi-location reconciliation
SKUShopify3PLSecondaryStatus
Merino Crew — Black — M 1421420 ✓ Matched
Classic Tote — Natural 878712 ✓ Matched
Wool Blend — Navy 214 208 0 ⚠ Flagged
Canvas Cap — Ecru 56560 ✓ Matched
Linen Shirt — White 73 68 3 ⚠ Flagged
Merino Crew — Stone — L 1041040 ✓ Matched
Demand Forecast · SKU: Merino Crew Black
5003752501250
JanMarMayJulSepNov Feb '26
Actual Projected Reorder Point
02
Inventory Forecasting
Stop guessing. Stop stocking out. Stop tying up cash in dead SKUs.
SKU-level forecasting
Each SKU gets its own forecast from sell-through, seasonality, trend, and upcoming events.
Lead time aware
Forecasts use real supplier lead times. Plans the full window before the next PO can land.
Smart safety stock
Buffer sized to each SKU's volatility. Basics get less, volatile items get more.
Reorder automation
When a SKU hits its threshold, the system drafts a PO for review.
Dead stock flagging
Slow movers and aged inventory surfaced monthly for markdown, bundling, or liquidation.
Promo calendar lift
Forecasts auto-adjust around campaigns and drops so you don't stock out mid-push.
Outcome You see demand coming. Hero SKUs stay in stock, slow-movers get caught early, peak season planned in August not November. That's fewer stockouts, less dead stock, and cash working where it earns.
03
Purchase Order Management
Every PO entered, received, and reconciled, line by line, unit by unit.
Structured PO creation
Every PO logged with SKUs, quantities, costs, delivery dates, and terms upfront. No more email-as-PO.
Supplier acknowledgement
POs aren't sent and forgotten. Suppliers chased if they don't confirm within 48 hours.
Line-item receiving
Shipments received against specific PO lines. Shorts, damages, and mislabels documented at the dock.
Three-way match
PO vs goods receipt vs supplier invoice. Discrepancies caught before payment goes out.
Landed cost tracking
Unit cost + freight + duty + tariff rolled into accurate per-unit COGS. Margins stop being fiction.
Supplier scorecards
On-time delivery, fill accuracy, and billing accuracy tracked over time. Good suppliers get prioritized.
Outcome Every PO accounted for. Short shipments caught at the dock, suppliers paid for what actually landed, COGS that ties to real cost. That's recovered margin, clean AP, and suppliers held to what they shipped.
Three-way Match · PO Reconciliation
📋
PO #00412
500 units
📦
Goods Receipt
500 units
🧾
Invoice
$6,250
MATCH
📋
PO #00418
500 units
📦
Goods Receipt
⚠ 487/500
🧾
Invoice
$6,250
DISCREPANCY
Stock Locations · Live Map
DTC Warehouse 180 units
- Merino Crew — Black 72
- Linen Shirt — White 54
- Canvas Cap — Ecru 54
3PL · Zone A/B 220 units
- Wool Blend — Navy 96
- Classic Tote — Natural 78
- Merino Crew — Stone 46
Wholesale Staging 80 units
- Merino Crew — Black 40
- Linen Shirt — White 40
Returns Inspection 30 units
- Mixed SKUs 22
- Damaged / Hold 8
04
Multi-Location Inventory
Know exactly where every unit is, across every warehouse, 3PL, and channel staging area.
Location-level mapping
Every SKU tracked by warehouse, 3PL zone, and staging area. One dashboard shows where every unit sits.
3PL receiving
Inbound shipments verified against the outbound manifest. Discrepancies resolved before they become permanent.
Transfer management
Stock moves logged as formal transfers, not emails. In-flight units visible so you don't double-sell.
Wholesale allocation
DTC and wholesale stock split intentionally. A big B2B order won't stock out your hero SKU on Shopify.
Variance investigation
Counts mismatched against system? Investigated to root cause and corrected, not written off.
Outcome You always know where every unit sits. No more phantom inventory, no wholesale stockouts during DTC pushes, 3PL billing that matches reality. That's accurate fulfillment, protected sell-through, and stock that stops vanishing between systems.
05
COGS & Margin Tracking
Know your true margin per SKU, and see it update as costs change.
Per-SKU landed cost
Unit + freight + duty + handling + tariff, calculated at the PO level and updated when each PO lands.
Weighted-average cost
New POs roll into a weighted average so margins reflect actual inventory cost, not just the latest buy.
True margin per SKU
Profitability after landed cost, discounts, marketplace fees, and returns. Often surprising.
Price-change modeling
When a supplier raises prices, we model the margin hit and flag whether to adjust retail.
Accounting sync
Landed cost pushed to QuickBooks or Xero. Balance-sheet inventory valuation matches reality.
Outcome Real margins, in real time. You discount without burning profit, catch tariff and freight spikes the week they land, hand your CFO numbers that hold up. That's defensible pricing, clean financials, and decisions made on the truth.
Landed Cost & Margin · By SKU
SKUUnitFreightDutyLandedRetailMargin
Merino Crew — Black $12.40$1.80$0.90$15.10$58.00 74%
Classic Tote — Natural $8.20$1.20$0.40$9.80$38.00 74%
Linen Shirt — White $14.60$2.10$1.10$17.80$72.00 75%
Wool Blend — Navy $22.00$3.40 $8.20 $33.60$41.00 18%
Canvas Cap — Ecru $5.10$0.60$0.20$5.90$24.00 75%
Supplier Scorecards · Q1
Sunrise Textiles ✓ Preferred
On-time 96%
Quality ★★★★★
Lead time Quoted 30d · Actual 31d
Atlas Mfg. ⚠ Watch
On-time 78%
Quality ★★★★★
Lead time Quoted 21d · Actual 28d
Korea Knits ✗ At Risk
On-time 54%
Quality ★★★★★
Lead time Quoted 35d · Actual 52d
06
Supplier Management
Your supplier relationships, documented and managed, not trapped in a founder's inbox.
Supplier master file
Every supplier documented with contacts, terms, MOQs, lead times, and compliance status in one place.
Performance tracking
On-time delivery, quality issues, billing accuracy, and responsiveness tracked over time.
Lead time calibration
Actual historical lead times vs quoted, so forecasts use reality not supplier optimism.
Terms documentation
Payment terms, MOQs, price agreements, and volume discounts captured centrally, not in email.
Communication logging
Price changes, MOQ changes, and special orders logged against the supplier record so context persists.
Concentration-risk flags
Single-sourced SKUs surfaced as risk. Backup sourcing recommended where the exposure matters.
Outcome Supplier knowledge lives in the company, not your inbox. Anyone can run a PO or chase a delay. That's less concentration risk, calibrated lead times, and a business that runs without you.
07
Multi-Channel Management
One product. Every channel. One source of truth.
Real-time inventory sync
One stock number propagated across Shopify, Amazon, wholesale portals, marketplaces, and retail EDI.
Channel allocation rules
Reserve safety stock for your hero channel, cap marketplace exposure, ring-fence stock for a launch.
Listing & price management
New SKUs go live across channels on schedule, with channel-specific copy, images, and pricing rules.
Order routing
Orders route from any channel to the right warehouse or 3PL automatically, based on geo and stock.
Channel performance reporting
Revenue, margin, return rate, and fulfillment SLA tracked per channel so you see what's actually working.
Outcome Every channel sees the same inventory. No overselling, no stockouts, no suppressed listings. That's protected revenue across every channel and one operating layer instead of five admin panels.
Channel Sync · Live
Shopify (DTC) ✓ Synced
- Merino Crew — Black 72
- Linen Shirt — White 54
- Canvas Cap — Ecru 54
Amazon FBA ✓ Synced
- Merino Crew — Black 40
- Linen Shirt — White 30
- Canvas Cap — Ecru 24
Wholesale Portal ⚠ Capped
- Merino Crew — Black 120
- Linen Shirt — White 80
Faire / Retail ✓ Synced
- Wool Blend — Navy 48
- Classic Tote — Natural 32
Our Approach
How We Plug-In
We own the operations function end to end. How we plug in depends on what you already have, but the outcome is the same: clean numbers, tight cadences, and a function that runs without you. Scope and service levels are agreed up front, so you always know what we own.
01
No Tools
Most growing brands run ops on spreadsheets, Shopify exports, and memory. We centralize everything into a single source of truth, build the workflows around it, and take over the daily, weekly, and monthly cadences.
02
Existing Tools
Already running inventory software? We don't rip it out. We work with your existing tools, connect what isn't talking, automate the manual steps, and clean up the data. We own the function on your stack, no migration and no disruption.
03
Existing Team / Operators
Tools or no tools, if you've got someone running ops, we don't replace them, we make them better. We take the recurring, senior-heavy work off their plate so they can focus on what needs a person in the building.
Communication
How We Communicate
People want to know how we actually plug in. The answer: wherever your team already talks.
Slack, WhatsApp, Teams
We plug into what you're already using, or set it up if you're not. Then we bring everyone your ops touch into one channel: you, your operator, your 3PL, warehouse staff, suppliers. That's where the work happens. A count's off, we flag it and get it resolved. A PO needs confirming, a shipment's short, a supplier's late. It's handled in the thread, with the right people already there.
Pricing
Tiered Pricing
Three tiers, priced by the complexity of your operation, channels, SKU count, locations, and how much of the function you hand us. Where you land depends on your store. Reach out and we'll place you in the right one.
Starter
$5,000/mo
Single channel, straightforward catalog, one location. We centralize your data, run the core cadences and own the function end to end.
Growth
$7,000/mo
Multichannel or 1-5 locations, medium SKU count, decent SKU velocity. Full managed operations plus forecasting and tighter reconciliation across your 3PL and suppliers.
Scale
$10,000/mo
Multiple channels, 5+ locations, high SKU count, high SKU velocity. The full function run on tight daily, weekly, and monthly cadences.
FAQ
Common Questions
We already have an operator. Why would we need you?
We're not a replacement, we're leverage. We take the recurring, senior-heavy work off your operator's plate such as forecasting, variance investigation, PO reconciliation, reporting, so they focus on what needs a person in the building. You get more capacity without another hire.
We already use inventory software. Do we have to switch?
No. We work with your existing tools, connect what isn't talking, and own the function on top of your stack. No migration, no rip-and-replace.
Why a retainer instead of project work or hourly?
Because ops isn't a project, it's a function that runs every week. Inventory counts, PO reconciliation, variance investigation, and reporting don't stop, they happen on a daily, weekly, and monthly cadence. A retainer is how you keep a senior operator on that function continuously, not in one-off bursts.
Isn't it cheaper to just hire someone in-house?
A full-time ops hire is slower to find, more expensive, and hard to scale back when things slow down. You also get one person's skill set. With us, you get a team that's already done this across multiple brands, for less than a senior salary, starting now.
How do you handle our data and supplier relationships?
Everything runs under a signed agreement covering scope, IP ownership, and data security. We disclose the tools we use, including AI, and your data stays yours. We work inside your systems, not around them.
What if we want to bring it in-house later?
That's fine. We build clean systems and documented workflows, so if you ever staff up internally, you're inheriting an organized function, not a black box. Most clients expand scope with us instead—but the door's never locked.
What size brand is this for?
Built for growing Shopify brands roughly in the $1M–$10M range—big enough that ops is breaking spreadsheets and a founder's memory, not yet big enough to justify a full in-house ops team.
Case Studies